YOUR FLEET ROLLOUT
Our dedicated Fleet Management team ensure a seamless experience for customers and dealers, from the moment you place your order through to delivery of your new fleet of Hidrives.
We keep you informed
We provide a transparent, proactive customer experience throughout your fleet rollout.
We send weekly status reports to stakeholders so you always know how your build is progressing and when we’ll require your vehicle(s) at a Hidrive installation facility so we can begin fitment.
If there are unforeseen delays, we’ll let you know about those too.
Plus, you’ll have access to our cloud-based project management system which is fully integrated with our manufacturing ERP system.
This provides you with real-time information on key aspects of your fleet build, including:
- the ability to track your vehicles through the supply chain through to delivery at a Hidrive installation facility
- what stage of the production process your service bodies are at (design, manufacture, paint, signage, installation)
- expected delivery window
Whenever you need us, reach out to our team on 1300 368 161 or customercare@hidrive.com.au and we’ll look after you.
Customer Care and
Technical Support
Your knowledgeable Customer Care team is here to support you throughout your Hidrive journey. We provide technical, logistical and servicing expertise, as well as coordinating with dealers, fleet and finance companies, and internal Hidrive departments, to ensure your Hidrive fleet stays on the road for years to come.
Lachlan Yule
Customer Care Team Manager
Greg Willer
Technical Support Specialist
Caryn Hinchliffe
Customer Care Specialist
Matikka Cook
Customer Care Specialist
Piper Cumberland
Customer Care Specialist
Jess Elliah
Customer Care Specialist
Andy O’Halloran
Technical Support Specialist
Jesse Caligiuri
Customer Care Associate & Service Lead
Jenny Langcay
Customer Care Associate
Leave no doubt.
Typically, we require a Real Time Gross Settlement (RTSG) form, along with a 30% deposit or a purchase order from an approved customer to commence our delivery process. Your Hidrive Mobile Workspace Specialist will be able to assist you throughout the order confirmation process and answer all your queries. Alternately, please reach out for more information.
Yes, we have a showroom at all our manufacturing and installation facilities across Australia. Find your nearest Hidrive location here.
Yes, we work closely with dealers, fleet management organisations (FMO’s) and finance companies to help ensure a seamless experience.
Please note that Hidrive does not guarantee that any business or individual will be eligible for finance.
