Service & Support
At Hidrive, customer service continues long after you take delivery of your new Hidrive.
Our dedicated Customer Care team is at your service for the entire journey of your Hidrive fleet.
Whether you need parts, accessories, are making a warranty claim, or have a query about any aspect of your Hidrive, we’ve got you covered.
Our goal is to ensure your Hidrive-equipped vehicles are out on the road, doing what we built them to do, for years to come.
Service Enquiries
Need a service, parts or accessories?
Our Customer Care team are here to answer your queries, arrange servicing and keep your Hidrive fleet on the road with minimal downtime for years to come.
Tel: 1300 325 845
Email: customercare@hidrive.com.au
Serial Numbers
Every service body we build has a unique Hidrive serial number helping us track your service history and the specifications of your vehicle. Your serial number can be found inside the service body on the driver’s side, on the front panel.
To speed things up, please provide this number when enquiring about servicing.
Need Repairs?
As part of our service commitment to our customers, we have a preferred national repairer network.
If you need smash or panel repairs, our Customer Care team can refer you to a preferred repairer to carry out the work.
For more information about this service, or if you wish to become part of our repairer network, contact the Hidrive Customer Care team.
Your Warranty
You can check your warranty terms and conditions any time by downloading this Warranty Guide.
Operator Manuals and Procedures
Got a product query? Our operator manuals and standard operational procedures can help you maintain optimal performance and safety standards for your Hidrive products.
